Frequently Asked Questions
Are your services REALLY free?
Your mom was right—nothing in this world is truly free. But when you book with me, you won’t pay a penny more. Travel companies reserve a small percentage of their packages, rooms, tickets, and tours for agents like me to help clients with booking and planning. If you book on your own, that percentage simply stays with the company. So why not let me take care of everything for you, at no extra cost.
Where’s the value in your services? I can just Google everything myself.
It’s true—you can absolutely do your own research, and I hope you end up in the right spot. But there’s nothing worse than thinking you’ve booked a 5-star all-inclusive resort, only to arrive and find yourself stuck in timeshare presentations all day, eating defrosted desserts, and sipping watered-down cocktails.
Instead, you can skip the guesswork and leave the details to the professionals. At Castle Coaches Travel, we stay up-to-date with industry-standard training and have access to exclusive resources to ensure your trip is everything you’ve dreamed of—and more.
When should I contact you to start planning?
As early as possible! And it’s not just to benefit me—it’s to benefit you. The earlier you book, the better rates you’ll secure, and the more time you’ll have to pay off your trip. Most vacations only require a small deposit to lock in your dates. Don’t worry about tight timelines—I understand that life is unpredictable and plans can change. When you book early, most deposits are refundable or at least flexible, depending on the destination. Starting the process sooner gives you peace of mind and more options down the road.
Why should I book with you instead of big-box stores?
While I can’t compete with large third-party chains offering gift cards or promotions, what I can offer is a level of service that those companies simply can’t match. Booking through those big vendors often means your vacation isn’t refundable, and you won’t get the personalized support you deserve. Unlike them, I provide planning consultations, custom itineraries, and 24/7 customer support to ensure your trip goes smoothly from start to finish. Plus, when you book with me, you’re supporting a local business that genuinely cares about your experience.
Can you help with special needs or accessibility concerns?
Absolutely! I’m here to ensure that your chosen resorts can accommodate any special needs or accessibility requirements to make your group’s stay as enjoyable as possible. My services don’t stop there—I’ll also provide you with helpful tips and guides tailored to address any concerns you may have, so you can travel with peace of mind.